How to Troubleshoot QuickBooks Keeps Crashing Problem

As QuickBooks is a computer application, one annoying problem users encounter is that QuickBooks keeps crashing.  In some instances, this even happens without displaying a message. 

In this blog, we will discuss the root cause of the problem and what method you can use to troubleshoot it. 

Why Do I See a QuickBooks Down Error?

While using the application, you might face a QuickBooks down issue. It may not display a message, but the reason for a crash can be due to performing the following: 

• A large or big report is emailed
• Working continuously on invoices or transactions
• Working simultaneously on two reports at a time
• When you choose to perform tasks in different centers
• While working in the report center

The errors that you are likely to see or encounter are the following:

• QuickBooks doesn’t respond
• Just crashes without an error.
• The error is unrecoverable. 

Why Does QuickBooks keep crashing?

It may have happened that you face a problem such as QuickBooks closing unexpectedly. The causes for this are as follows:

• The name of your company is too big or long
• The QBWUSER.ini file is corrupted or cannot be found
• The system hard drive is corrupted
• The Installation of the accounting software is corrupted
• The operating system is damaged. 

How to Troubleshoot QuickBooks Crashing Issue?

We will provide you with step-by-step methods to resolve the QuickBooks crashed issue. Ensure to follow it properly. 

Step 1: Run Quick Fix My Program from Tool Hub

The very first method that you can implement to fix the issue of QuickBooks keeps closing is to use the application’s inbuilt quick fix feature. To do so:

• Launch the QuickBooks Tool Hub 
• Pick the Program Issue or Programs
• Pick Quick Fix my application or Program 
• Launch QuickBooks Desktop
• Open the data file.

The quick fix will likely detect any issues relating to the crashing of the program. If, however, it persists go to the next step. 

Step 2: Use the Install Diagnostic Tool

One of the most useful tools in QuickBooks is the install diagnostic. It can fix any Microsoft-related problems including the QuickBooks keeps shutting down issue.

• Start the QuickBooks Tool Hub Program, if it is not running already. 
• Pick Program Issues or Problems in the Hub 
• Pick the QuickBooks Diagnostic feature
• Run it. It will take approximately twenty minutes or so to complete
• Restart the accounting program once the tool has finished the process. 

Step 3: Give another name to the QBUSER.INI file 

When the QBUSER.INI is corrupted or damaged QuickBooks will often crash. In such a case, renaming the file would be an appropriate step. 

• Locate the folder when the QBUSER.INI file is kept or saved. 
• Ensure to have show hidden files checked. 
• On the QBUSER.INI file, right-click it 
• Pick Rename option. 
• Add .old extension to the old file 
• Then give a name to the EntilementDataStore.ecml file. 
• Restart your Desktop QuickBooks.

Try to open the company file and see if the QuickBooks desktop keeps crashing and is resolved or not. 

Step 4: Fix QBW21.exe by restarting the System

• Exit QBW32.exe process
• Choose select taskbar and right-click on it
• Tap on the process and then the image name
• Look for and pick QBW32.exe. 
• Tap to End the process. 

Step 5: Suppress QuickBooks

When encountering the problem QuickBooks 2021 keeps crashing, you can perform the steps to suppress the accounting application. 

• Locate the QuickBooks icon
• Right-tap on it and press the Ctrl on the keyboard 
• Tap to open the function 
• Keep pressing the Ctrl until the window open that says No Company
• Once done, try to open the QuickBooks file. 

Step 6: Deactivate the QBCF Monitor Service

Disabling the QBFC monitor service will sometimes prevent QuickBooks crashing when opening issue.

To end the monitor service process. 

• Push the Ctrl, shift, and delete to launch the task manager. 
• You will notice the processes option. 
• Tap on the image name header. 
• You need to pick the QBCFMonitorService.exe.
• Tap to exit the process. 
• On the warning, tap yes

The below steps are to ensure that the monitor service QBCF does not restart. 

• Tap simultaneously on the Windows plus the R key
• A box will open. 
• Write on the field services.msc, and tap the OK tab. 
• Locate and click twice on QBCFMonitorService to open the properties panel 
• Ensure to disable for startup
• Tap on the apply tab and then OK 

Step 7: Use the Refresher Tool

Most users often just go with reinstalling the program when QuickBooks keeps crashing. However, you can use the refresher tool before doing so. To do it 

• Exit all QuickBooks application versions.
• Get the QuickBooks Refresher Tool.
• Store it on your desktop.
• Launch the QBRefresher tool.
• Re-launch QuickBooks accounting program.

If you still find the issue happening then you could try for a clean install of the application. 

Step 8: Verify the Firewall Settings

Sometimes the firewall settings also lead to QuickBooks 2022 crashing. Don’t worry we have given the steps below to resolve it. 

• Access the Company File Issues option within the Tool Hub.
• Initiate the QuickBooks File Doctor by clicking on Run.
• Allow up to one minute for the tool to launch. 
• Manually search for QuickBooks Desktop File Doc if you can’t locate it and open it.
• Within the QuickBooks File Doctor, 
• Pick your company file from the dropdown menu or browse to find it.
• Opt for Check your file and network, then press Continue.
• Input the QuickBooks admin password and click on Next.

Step 9: Install Window Update

To avoid errors line QuickBooks keeps shutting down, try to update your Windows operating system. 

• Navigate to the Start menu and tap Settings.
• Pick the Windows Update and pick Check for Updates.
• Follow the prompts to install the most recent update for Windows.
• Ensure the update is successfully installed 

Well, we have managed to provide you with all the possible solutions that you can use to resolve the QuickBooks crashing issue. These are very simple and easy to implement. However, if you still encounter the problem then get technical help or contact QuickBooks support.

Frequently Asked Questions